CargoWise Support
CargoWise Support offers existing customers 24/7 access to expert assistance via an automated eRequest system, regional phone support across Asia Pacific, Americas, Europe, Middle East, and Africa, a comprehensive online learning portal, a collaborative community platform, and a global partner network, while also providing a detailed contact form for inquiries and a robust CargoWise Cloud service for application management and disaster recovery.
Existing Customers
- If you are already a CargoWise customer and need support, you can access product learning resources or raise an eRequest on My Account.
Call Our Team
Asia Pacific
- Australia: +61 (2) 8001 2222 or 1300 853 121
- Singapore: +65 6817 4799
- New Zealand: +64 (0) 800 334 7877
Americas
- +1 (847) 621 6000
Europe and Middle East
- +44 (0) 208 432 5314
Africa
- +27 (0) 10 591 9038
Need Help?
If you have a question, you can fill in the contact form to get in touch with CargoWise. The form requests the following information:
- First name
- Last name
- Country/Region
- Interest (Sales enquiry or General enquiry)
- Company name
- Email address
- Phone number
- City
- State/Province (as applicable)
- Company size
- Company website
- Solution area (Freight Forwarding, Customs, Warehouse, Domestic TMS, Parcel TMS, Container Transport, Rate Management, Other)
- Message
You can also opt in to receive CargoWise news and updates.
Comprehensive Suite of Services
CargoWise Cloud
Access application delivery and management services from a global data network, including 24/7 disaster recovery, data management, upgrades, maintenance, backup, and continuity planning.
CargoWise Support
The automated eRequest system provides 24/7 access to the global customer support network, allowing you to report incidents anytime. All support and incident responses are handled by product experts for efficient and accurate resolution.
CargoWise Learning
A free online training and education portal with thousands of on-demand resources, enabling you to learn at your own pace and according to your business needs.
CargoWise Community
An online community where you can connect and collaborate with industry peers, get answers to technical questions, share ideas, and discover new ways to use CargoWise for your supply chain challenges.
Connect with a CargoWise Partner
CargoWise's global partner network supports customers with implementation, deployment, optimization, integrations, and consultative services.